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Frequently Asked Questions

PRODUCT RELATED FAQ

What is guarantee of the colors /plating used in the product?

Polishing and plating is a cost-effective solution to give the products real look. However, these are prone to wear and tear with time. To prolong the life of these products, we advise following care instructions:- These products are meant for occasional usage, 24x7 usage will only reduce the life of the product. Do not expose these products to perfumes, deodorant, soap or other items containing chemicals. These can harm the plating of the products. Normal water would not harm these products unless the water has very high content of fluoride in it. Do not wear these products while swimming, as chlorine will harm the plating of these products. After usage, wipe with clean, dry cloth to remove the dirt or perspiration from products. You can store these products in air tight containers. Store these products flat. Do not hang. We would also be sending a care instructions card with the shipment, which you can keep for ready reference with your jewelry.

Will the actual product look/feel be different from the image which is displayed on the website?

You will receive the same product which is being displayed. But in some cases, product color may slightly vary due to photographic lighting sources or your monitor settings.

ORDER RELATED QUERIES

Want to know order details?

You will receive a detailed mail and text message with all your order details within 24 hrs of order placed

Where is my order? / How to track my order?

you will receive tracking details on your mail with tracking id from where you can track your order

How can I gift wrap my order and add a special message?

Just mail us about all your requirement of giftwrap or special message on help@krafter.co.in

What are the shipping charges?

Krafter provides free delivery on all items if your order total is equal to or more than Rs. 299/-. For orders below that Rs. 70/-is charged towards shipping charges.

How to apply coupons?

You can apply the given coupon by clicking on “Apply coupon” option available below the products while viewing your cart.

DELIVERY RELATED QUERIES

What if I am unavailable at the time of delivery?

If you are unavailable to take the delivery, please contact us and we will be happy to arrange delivery on next day.

Will the delivery boy arrive to deliver the product with prior information?

Generally, delivery boy comes with prior information but in case does not inform you, he will re-attempt the delivery next day with prior intimation.

Return/Exchange

What are the conditions for return/ Exchange process?

The following products shall not be eligible for return or replacement under this 5 Day Replacement Guarantee:- Any jewelry that exhibits physical damage to the box or to the product. Any jewelry that has been washedAny jewelry not in its original condition Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number NOTE- We will require video proofs in case of damaged product receive so please make sure to make a video while opening the package

OTHER FAQ

What if I want to sell my products on Krafter?

You can email your proposal to partner@krafter.co.in with the product images.

What if I want to buy in bulk / wholesale from krafter?

Please send your requirement on help@krafter.co.in and our support team will get back to you.You can email your proposal to rajat@krafter.co.in or whatsapp on 7021210429

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