Once your order has been processed it will be shipped via one of the prominent courier services we have tied-up with. Shipping charges: Shipping charges of jewellery products are just Rs. 70 for the order value less than rs 300. For the order value Rs. 300 or more, shipping is totally free. Delivery time: Jewelry products are shipped within specified time and generally delivered withing 5-7 business days. Business days leave out public holidays and Sundays. Shipping of returned products: It’s possible to make returns in well-arranged processes by simply contacting Krafter. gives a call explaining step by step process on return process for items. Where applicable, our courier and logistic partners facilitate pick-up of the item. If reverse pick-up is not possible at customer’s location, customers can return products through third-party courier service.
Every piece of jewelry sold at Krafter.co.in is covered under our 5-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 5 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed. In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at firstname.lastname@example.org or call us on +917021210429, within 5 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money. The following products shall not be eligible for return or replacement under this 5 Day Replacement Guarantee: .● Any jewelry that exhibits physical damage to the box or to the product ● Any jewelry that has been washed ● Any jewelry not in its original condition ● Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery ● Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial numberHow do I cancel an order on krafter.co.in? Cancellation before product has shipped: ● If you cancel your order before your jewelry has shipped, we will refund the entire amount.Cancellation after product has shipped: ● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same. ● If you received the product, it will be eligible for replacement if it is defective or has incorrect size. In order to initiate a return, please call our customer service at +91 7021210429 or email us at email@example.com. Our customer service representative will help you with the process. ● Complete the shipment return form that comes with your order. ● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed .● Please send the return shipment back to our warehouse at the address below. BOOX ECOMMERCE 1331 gali no. 3 shyam lal bag hisar 125001 mb 7021210429 ● In case of product being damaged in-transit, please contact our customer service at +91 7021210429 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product. How will I be refunded for the return? Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited to your bank account through NEFT.
Tracking number will be provided to you via email/text message